info@safetysourceonline.com
|
1-800-358-4428
Login
About
Posters
Services
Video on Demand
Learning Management System
Custom Video Production
Course Demo
Tutorials
VOD Demo Video
VOD End User Demo
LMS Demo Video
LMS End User Demo
LMS Instructions PDF
Safety Source QR Code
Sexual Harassment Course Tutorial
OSHA 10 Course Demo
Catalog
Download PDF
Download Catalog
Contact
Customer Service in Hospitality – SS5069AE (5 mins.)
Watch Video
Please
login
to take the exam.
1
Our entire staff is responsible for our guests having an exceptional experience.
True
False
2
You should also show good hospitality to fellow team members.
True
False
3
What does the 10 in the 10/5 rule stand for?
If you come within 10 feet of a guest, you should acknowledge the guest: make eye contact and smile.
You are not able to stand within 10 feet of a guest.
If an object is on a shelf that's over 10 feet, you should use a 5 foot ladder to reach it.
None of the above
4
You are not required to wear a presentable uniform if you work as which of the following:
Engineer
Security
Bellman
None of the above
5
Which of the following would be considered a great first impression?
stand up (if you're sitting)
give a sincere welcome
smile
All of the above
6
If you see a guest approaching the entry doors, elevator, or restaurant/ retail you should always let the guest open their own door and enter before you.
True
False
7
When a guest walks in the reception area it is acceptable to be sitting down when greeting them.
True
False
8
Instead of telling a guest you are NOT able to do something, you should:
Do everything you can to find a solution.
Send the guest to another counter to be helped.
Ask a manager to handle the guests situation because a manager can tell a guest "no".
None of the above
9
What does the 5 in 10/5 stand for?
If you are within 5 feet, make eye contact, smile and greet them with a “Good Morning (Evening/Night)"
A guest can not stand in front of the building for longer than 5 minutes.
A guest must be 5 feet inside or outside of the entry door way.
All of the above.
10
If a guest asks you for directions, you should:
Using your pointer finger, point them to the right direction.
If you ARE able to leave your post, escort the guest to the location.
If you're NOT able to leave your post, make your directions as clear as possible
B and C
All of the above